How can organizations turn the rapid acceleration of AI into measurable, day-to-day impact? In this episode of Fintech Files, Patrick Heinen, Vice President of Solution Engineering at Salesforce, joins the conversation to discuss what it really takes to build enterprise AI agents that work in practice, not just in theory.

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The episode explores how AI agents differ from traditional prompt-based tools and why data quality, shared semantics, and solid architecture are essential to scaling AI across complex organizations. We also look at real examples of AI in action, from compliance and document review to loan processing, and examine how regulation shapes responsible adoption in financial services.

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This conversation offers a grounded view on how enterprises can move beyond AI hype and build agentic systems that deliver sustainable value at scale. Listen here.