Software designed to better manage behavioral health
‍
The Challenge
A major integrated health system, which began a software-based behavioral healthcare company, had 10 years of research data. The company approached BCG Platinion to leverage that data and develop an application that could be monetized in the healthcare market. At the same time, BCG Platinion was asked to digitize inefficient paper-based processes to increase provider and patient adoption.
‍
The Approach
The development strategy was kicked off by designing wireframes used to capture end-user insights that would inform an MVP and the build of a data architecture to integrate client and customer EMR platforms. In the execution phase, BCG Platinion converted a paper-based system into a digital format with a patient-facing application and desktop solution for providers. Both products were tested with patients and the team worked with behavioral care clinicians to ensure the software’s scientific insight and diagnostic capability was accurate. The application provided patients with an ability to complete mental health assessments, communicate with a care team, and gain real-time visibility on their care plan. Patients could also triage problems by describing and browsing symptoms to obtain actionable recommendations based on potential diagnoses. And book appointments or assess their bills. Meanwhile, clinicians and support staff could receive immediate assessments and access robust datasets to monitor larger populations and quickly identify high risk individuals for treatment.
‍
The Impact
1. Reduced assessments by 2 weeks
2. Dramatic improvement in quality of care
3. Implementation of computerized cognitive behavioral therapy
4. Increased capacity for clinicians to provide care
‍
Looking Into the Future
Digitizing healthcare has dramatically increased the availability and access for patients to receive the treatment they desperately require, while allowing doctors and therapists to prioritize interventions. The reduction in the costs and the enhancement in efficiencies has been recognized by both the client, its partners and their patients.
‍
‍
More to Explore
Building App from Scratch for Leading European Asset Manager
A leading Slovenian asset manager turned to BCG Platinion for support, seeking to tap into digital onboarding opportunities by completely re-inventing their mobile app from the ground up. The company’s existing application lacked key digital capabilities such as onboarding, preventing them achieving a winning user experience (UX) and leading the market. The customer expressed an ambition to expand its operations across the Balkans, which would require them to seamlessly facilitate payments and execute key aspects of onboarding like KYC (Know Your Customer) and AML (Anti Money Laundering) checks. With the goal of building a tailored, innovative mobile application, a combined team of core BCG and Platinion experts handled both the design and delivery phases end-to-end.
Enabling the e-Mobility Evolution in Energy
In 2021, the EU Commission presented the Fit for 55 proposal. This ambitious, comprehensive set of climate policies has been compiled to ensure that a 55% reduction in greenhouse gas emissions is achieved by 2030. The EU successfully reached agreements on the proposal’s key policies, including the goal that only zero-emission cars will be sold from 2035 onwards. Meeting the 55% GHG reduction target will be a crucial milestone on the journey to achieving Net Zero by 2050, and organisations are eager to maintain momentum. Recognising the challenging nature of these targets, a multinational utility company that offers B2B and public charging services faced a key question. The organisation wanted to understand whether its proprietary B2B charging platform would be able to scale to handle the anticipated increase in B2C charging customers.
Teaming Up For Disaster Mitigation
Everybody is feeling the impact of climate change on the environment – for instance, in the form of dramatic natural disasters in areas that were previously rarely affected. As such, a catastrophic natural disaster in the heart of a Europe has severe consequences, including loss of lives and livelihood. BCG and BCG Platinion were immediately on hand to enhance resilience in a European region hit by the worst catastrophe in its recent history. The team worked with passion and deliberation to develop a sustainable and resilient concept to better deal with similar situations in the future.
